Aker BioMarine is a leading human health and nutrition innovator that develops krill-derived products for consumer health and nutrition. Krill is a natural, powerful, and health-promoting source of nutrients from the pristine waters of Antarctica, and Aker BioMarine has a unique position in its industry.

At Aker BioMarine, we believe in a world where everyone has access to quality nutrition and good health without compromising the planet.

We are looking for more people like us—people who believe they can make a difference in the world.

We are about 200 employees globally, representing more than 25 nationalities, spread across all time zones and most continents. Together, we form an international, high-performing, diverse, and fun work environment.

Working with us means you appreciate diversity, are highly skilled within your field, and can cope with unexpected situations. You enjoy a fast pace, tolerate quick decisions, and thrive in an environment with continuous change. You are a true team player who “chips in” when the situation requires it.

## **Customer Care Representative – Human Health Ingredients**

The Customer Care Representative plays a key role in supporting Aker BioMarine’s Human Health Ingredients (HHI) division by managing global customer care operations with a regional focus. The role is responsible for the end-to-end Order-to-Cash process, close collaboration with internal stakeholders, and ensuring a high level of customer satisfaction while driving continuous improvement and operational efficiency.

This position contributes agility and added value to our Customer Care function and requires a proactive, resilient, and solution-oriented mindset.

## **Main Tasks and Responsibilities**

- Manage global customer care activities for an assigned regional customer portfolio
- Oversee the Order-to-Cash process, including order entry, billing, and goods dispatch
- Ensure proper validation and compliance of export and import processes, including preparation of customs documentation (commercial invoices, AWB, HAWB)
- Manage transportation and logistics for customer orders and contract manufacturing organizations (CMOs)
- Drive continuous improvement initiatives and develop efficient customer care and export/import procedures
- Handle and coordinate quality complaints in accordance with GMP SOPs and quality systems
- Oversee inventory management at regional warehouses in close collaboration with the Supply Chain Planning team
- Participate in logistics-related projects
- Perform analytics and reporting related to logistics cost control and warehouse performance
- Support quarter-end closing, including working afternoon–evening shifts (14:30–22:30) on the last day of the quarter

## **Desired Characteristics**

- Customer-oriented with a strong service mindset
- Entrepreneurial, proactive, and driven
- Resilient and adaptable in a dynamic, fast-paced environment
- Innovative and continuously looking for better ways of working
- Structured, detail-oriented, and able to manage multiple priorities
- Collaborative team player with strong communication skills

## **Qualifications**

- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent relevant experience
- Minimum 2+ years of experience in logistics coordination, including import, export, and transportation management
- Experience working with ERP systems
- Strong IT and digital literacy
- Proficiency in Microsoft Office, especially Excel and PowerPoint
- Experience with quality systems is an advantage
- Fluent in English and Spanish, both written and verbal
- Additional language skills are considered a plus

The position is based at our office in Reus, Spain.

For more information about the position or the recruitment process, please contact Dolors Ambrosio: +34 672 739 718

## **About Aker BioMarine**

Aker BioMarine is a leading innovator in human health, developing krill-derived products for consumer nutrition. The company holds a strong position in its industry and is the world’s leading supplier of krill—a natural, potent and health-promoting source of nutrients from the pristine waters of Antarctica.

**Superba Krill** is a pure form of omega-3s that are more easily absorbed by the human body, providing health benefits, including boosting heart, brain, and joint health.

**Revervia** is a plant-based, marine source of DHA omega-3 from algae, offering the highest natural concentration of algae DHA on the market today. DHA is widely known to be vital for brain and eye health, as well as early life nutrition.

**LYSOVETA TM** is a new dietary supplement product from Aker BioMarine, specifically targeting brain health. It contains essential nutrients including LPC-bound EPA and DHA, which are important for long-term brain health and function, across the whole lifespan.

## **What You Can Expect from Working at Aker BioMarine**

You can expect meaningful challenges in a fast-paced environment. In return, we promise you will be part of a fun and exciting journey. If you show initiative and a desire for more responsibility, we will support you and give you the opportunity to grow. We believe our people want to do their best—together, we strive to be the leading company in our industry and to continuously raise the bar.*.*